Current Career Opportunities

 

 

Applications Support Trainer and Implementer

NOC Analyst

 

Applications Support Trainer and Implementer

IST Strategic Information and Processes

Calgary

 

Are you a motivated self-starter with outstanding interpersonal, communication, organizational and problem-solving skills? We are looking for an Applications Support Trainer and Implementer to work with our IST Strategic Information and Processes team.

What's the challenge?

The successful applicant will be able to work with a wide range of users in a high performance environment and provide a bridge of communications between users and the IST team.

Qualifications

This position represents an important component of the IST Applications team and is primarily responsible for providing direct user support for the applications software used by Axia employees. This currently includes Sage SalesLogix CRM software, Sage MAS500 Enterprise Software, HP Service Desk Software, Mindtouch Deki Wiki Software as well as a number of custom applications. These applications are within a Microsoft / Citrix / SQL environment and provide support for the sale and operation of telecommunications services.

  • The position will be responsible for:
    • creating and maintaining user level documentation on Deki Wiki,
    • setting up and delivering training programs for all applications,
    • go live support for users
  • The position will also participate in:
    • User Acceptance and Test plans,
    • first line applications support and service requests,
    • business requirements gathering.
  • The position requires strong organizational, communication and writing skills as well as the ability to work within a collaborative team environment while able to work independently.

This position is a lead in to a business analyst role.

Educational Requirements

  • Business Analyst / Instructor training
  • Minimum five years experience in an enterprise level IT environment including CRM, order management and accounting applications
  • Excellent communication skills
  • Full proficiency with Microsoft Office including Word, Excel, PowerPoint, Visio
  • Familarity with Web-based software applications including wikis, blogs and social networking

How to apply

Email your credentials to jobs@axia.com. If you attach a resume, please indicate the document’s format (Word, PowerPoint, etc…) Resumes will be held on file for six months unless applicants indicate they would prefer their information be discarded once this position has been filled.

While we thank everyone for their interest, we will only contact applicants selected for an interview.

Deadliine for Applications

Applications must be received no later than Thursday, July 15, 2010.

 

Network Operations Centre Analyst

Alberta Business Unit

Calgary

 

Are you a motivated self-starter with outstanding interpersonal, communication, organizational and problem-solving skills? We are looking for a full-time NOC Analyst for a six-month term.

What's the challenge?

  • Ability to deal with stressful situations.
  • Must be available for shift work – the NOC is staffed 24/7, 365 days /year.
  • Thrives on customer satisfaction.
  • Open-minded, loves challenges and enjoys change.
  • Ability to work on multiple processes at a time.
  • Team-oriented.
  • Typing 25 WPM.

Qualifications

Monitoring:

  • The Alberta SuperNet network (HP OpenView NNM, Cisco Transport Manager, CTM)
  • Secure access control (DPS Telecom products)
  • Calgary Data Centre (Facilities Monitoring System)
  • Ticketing queues (HP OpenView Service Desk)

Maintenance and Co-ordination:

  • Tracking Change Management activities
  • Reporting network changes to appropriate group
  • Co-ordination of network troubleshooting
  • Tracking of ongoing network issues
  • Reporting of daily events

Advanced Operations:

  • Maintenance of Intelligent Alarm Mediator (IAM System)
  • Configuration and Maintenance of NetGuardian site monitoring units
  • Canoga Perkins media converter configuration & implementation
  • MRV media converter configuration & implementation
  • SED installation acceptance testing

Troubleshooting and Service Recovery:

  • Issue escalation via established Path
  • Troubleshooting of network issues
  • Troubleshooting of customer-reported issues

Proficiency in tools used:

  • HP OpenView (Network Monitoring)
  • HP OpenView Service Desk (trouble ticketing and inventory)
  • Cisco IOS
  • Data Site Facilities Monitoring System (environmental monitoring)
  • DPS NetGuardians (remote environmental monitoring)
  • DPS Intelligent Alarm Monitor (controls NetGuardians)
  • Canoga Perkins (media converter and control software)
  • MRV MegaVision (media converter and control software)
  • CAD Drawings
  • TACACS (authentication)
  • Cisco ONS (Monitoring software)
  • MS Windows Suite
  • DNS CNR Network Registrar

How to apply

Email your credentials to jobs@axia.com. If you attach a resume, please indicate the document’s format (Word, PowerPoint, etc…) Resumes will be held on file for six months unless applicants indicate they would prefer their information be discarded once this position has been filled.

While we thank everyone for their interest, we will only contact applicants selected for an interview.