The Canadian Radio-television and Telecommunications Commission (CRTC) has created the Internet Code so that customers of Internet services are better informed of their rights and responsibilities contained in their contracts with Internet service providers.
Effective January 31, 2020, the CRTC has introduced the Internet Code of Conduct. To learn more about your rights as an Internet consumer, visit the CRTC website. If you experience difficulty with your service, you can contact us with your comments or suggestions on any of our products or services. If you are unable to reach a satisfactory resolution, the Commission for Complaints for Telecom-television Services (CCTS) may be able to assist you.
Video 1: The Internet Code - Contracts & billing – Getting started
Video 2: The Internet Code - Terminology - Contracts & billing – Fees
Video 3: The Internet Code - Contracts & billing – Documents, policies and notifications
Video 4: The Internet Code - Networks
Video 5: The Internet Code - Devices & tech support
Video 6: The Internet Code and your rights as a customer
Video 7: The Internet Code - Methods to manage data use