SERVICE PLAN TERMS AND CONDITIONS
By clicking “I agree” and placing an order you are agreeing to purchase your selected service plan (your “Service Plan”). You are also indicating that you have read and agree to the following terms and conditions and agree to any other terms and conditions on our website.
1. PRICE AND PAYMENT
You agree to pay Axia Connect Ltd. (“Axia”, “us”, “we”, “our” and the like) the activation fees (if any), monthly recurring fees, and any other fees and charges related to your Service Plan (including any changes or termination of your Service Plan) identified by us from time to time plus applicable taxes. We will charge your credit card commencing on the Service Date (as defined below), monthly in advance for recurring charges for the remainder of your Service Plan, as well as for any other fees and charges that may become payable from time to time. You authorize us and any third party that processes payments on our behalf to use your credit card and retain your credit card and payment information for any outstanding balances and you waive pre-notification of the amounts and dates of the charges to your credit card. If we are unable to charge your credit card after 30 days past the payment date, we will terminate your Service Plan. This termination does not release you from your responsibility to pay the fees for the Service Plan or a Cancellation Fee, if applicable.
If you have agreed to pay by pre-authorized debit (PAD): you authorize us, and the financial institution designated (or any other financial institution we may authorize at any time) to debit your specified account commencing on the Service Date (as defined below) and thereafter monthly on the same day of the month as the Service Date (or on the last day of the month) in each following month, in advance for recurring charges for the remainder of your Service Plan, as well as for any other fees and charges that may become payable from time to time. You authorize us, any such financial institution and any third party that processes payments on our behalf, to debit your specified account in such manner and retain your account information for any outstanding balances. You waive your right to receive pre-notification of any change in the amount of the PAD (including any change resulting from an upgrade to your Service Plan or payment of any cancellation fee) or any change in the day or dates of the month on which such PAD is processed. If we are unable to debit your account within 30 days past the payment date, we will terminate your Service Plan. This termination does not release you from your responsibility to pay the fees for the Service Plan or a Cancellation Fee, if applicable. This authority is to remain in effect until we have received written notification from you of its change or termination. This notification must be received by us at least 20 business days before the next debit is scheduled at the address for Notices provided in Section 8 below. You may obtain a sample cancellation form, or more information on your right to cancel this PAD agreement at your financial institution or visit www.payments.ca. You have certain recourse rights if any debit does not comply with this agreement. For example, you have the right to receive reimbursement for any PAD that is not authorized or is not consistent with this PAD agreement. To obtain more information on your recourse rights, you may contact your financial institution or visit www.payments.ca.
2. INSTALLATION; SPECIFICATIONS
We will contact you or provide an online scheduling tool to arrange an installation time. You authorize us to install fibre on your property and to install a device (the “Box”) in your home or business. We own the Box and the fibre and we may change it if we want to or need to in order to provide you with your Service Plan. You can connect your equipment to the Box but you cannot make any other connections to the fibre we have installed for you or tamper with it in any way. If you break the Box or damage the fibre, intentionally or not, we have the right to charge you for another Box or to fix the fibre.
The Box’s specifications are below (or are otherwise provided by Axia) (“Box Specifications”):
Dimensions: 3.8 cm H x 25.4 cm W x 15.2 cm D
• Temperature: 0°C - +40°C.
• Humidity: 5 ~ 90% relative humidity.
• To ensure adequate ventilation, nothing should be placed on the top of the Box.
• 100-240 VAC 50/60 Hz.
• Max Power: 15W.
3. DURATION OF AND CHANGES TO SERVICES
Your Service Plan will start on the day when it is installed and ready for use in your home or business (the “Service Date”) and will continue for the term you selected. When your term ends, your Service Plan will continue automatically on a month-to-month basis; the current fees and Service Plan Terms and Conditions will apply.
You can increase (upgrade), decrease (downgrade) or cancel the bandwidth service selected in your Service Plan by notifying us of the change (the “Request”) in which case the terms and conditions provided below will apply. A Request for an upgrade or downgrade will trigger the termination of your existing Service Plan and the creation of a new Service Plan reflecting the revised bandwidth amount, pricing and new term.
Upgrades: A Request for an upgrade can be submitted at any time and will usually be completed within five business days of receipt of the Request. You will not be charged an activation fee for an upgrade. Any prorated credits for the remainder of the month of lower bandwidth will be applied to the first payment for the upgraded Service Plan.
Downgrades: The deadline for the submission of a Request for a downgrade is no later than 10 days prior to the monthly bill date of your service (the “Downgrade Deadline”). We will downgrade your services on the monthly bill date of your Service immediately following the submission of the Request, if it is provided by the Downgrade Deadline. If the Request is not submitted by the Downgrade Deadline, then the downgrade of services will take place on the next monthly bill date of your service. You will be charged an activation fee for a downgrade. You will not be eligible for any promotions unless the downgrade Request is made during a month-to-month term.
Moves: A Request for a move, within an Axia coverage zone, can be submitted at any time via the “Order New Service” option in My Account. By submitting a Request for a move, you are ordering a new Service Plan for your new location (“New Plan”) and terminating the former Service Plan (“Old Plan”). Termination of the Old Plan will take effect as of the Service Date for the New Plan. In this instance, the Cancellation Fee set out below will not apply. However, you will be charged an activation fee for the New Plan. Please note that a Request for a move outside of Axia’s coverage area will be treated as a Cancellation, as described below.
Cancellation: A Cancellation Fee (as set out below) will apply when a Request for the termination of your Service Plan is submitted. We will stop billing for Services on the day we receive your cancellation request. We will disconnect your service within 5 business days of the request for cancellation. For clarity, cancellation during a month-to-month term will not result in a Cancellation Fee but the same notice and disconnection timelines apply. You are responsible for returning The Box to Axia when you cancel your service.
Cancellation Fee: YOU AGREE TO PAY US ALL FEES DUE FOR THE TERMINATED SERVICE PLAN UNTIL THE DATE OF TERMINATION. YOU AGREE TO PAY A CANCELLATION FEE EQUAL TO 50% OF THE REMAINING MONTHLY RECURRING CHARGES UNTIL THE END OF THE TERM OF YOUR SERVICE PLAN. YOU ACKNOWLEDGE THAT THIS CANCELLATION FEE IS TO COMPENSATE US FOR COSTS INCURRED AS A RESULT OF EARLY TERMINATION AND IS NOT A PENALTY.
4. SERVICE PERFORMANCE
We do not guarantee the service levels or that your Service Plan will be uninterrupted. You acknowledge that you will not be entitled to any service credits or to any other kind of compensation or remedy.
You also acknowledge that Axia does not control and is not liable for any content transmitted using your Service Plan. We do not warrant or guarantee the security, accuracy, destination, availability or any other aspect of information transmitted.
5. YOUR RESPONSIBILITIES
Your information. You must provide accurate and complete information about yourself and your business (as applicable). If your information changes, you must promptly update the information in My Account. If we do not believe the information is accurate, we may choose not to provide you with the Service Plan.
Your Stuff. You are responsible for providing at your premises space, internal wiring, power, cabling, and an environment (“Your Stuff”) sufficient for the Box Specifications in your utility room near your service entrance. If we believe Your Stuff is likely to cause hazard or service obstruction, you will try to eliminate this likelihood at our request.
Your cooperation. You will cooperate with us, respond to all reasonable requests for information and facilitate our installation and delivery of your Service Plan to you. You will comply with any restrictions on use of the services, and with any use policies or instructions we communicate to you.
Box Specifications. You are responsible for ensuring that operation of the Box is in compliance with the Box Specifications in order for us to provide you services.
Acceptable Use Policy. You will comply with Axia’s Acceptable Use Policy available on our website.
If either of us is in breach of this agreement, the one that is not in breach can terminate this agreement and your Service Plan by providing 30 days written notice. If either of us goes into bankruptcy, receivership, or similar proceeding, the other can terminate this agreement and your Service Plan. Axia may elect to terminate this agreement and your Service Plan if Axia provides you with notice equal to the lesser of six months and the remaining balance of the term of your Service Plan. Upon termination of the Service Plan, you will pay Axia all amounts owing and you will return the Box to Axia in accordance with the instructions provided.
You authorize Axia to collect, use, transmit, process and store information relating to you and your business (as applicable) as described in the most current version of the Axia Privacy Statement.
Let’s communicate with each other online, through the website or by email. You can also call us at 1 (866) 773-3348. Axia’s address for legal notices is: Axia Connect Ltd., 110, 220 12 Avenue SW, Calgary, AB, T2R 0E9. Fax: (403) 538-4100.
9. CHANGES TO THESE TERMS
We may make changes to this agreement from time to time. You can review the most current version of this agreement on our website. Your continued use of your Service Plan indicates you agree to the most current version.
10. NO WARRANTIES
YOU UNDERSTAND AND AGREE THAT YOUR SERVICE PLAN IS PROVIDED “AS IS”, “WITH ALL FAULTS”, AND “AS AVAILABLE” WITHOUT WARRANTY OR CONDITION OF ANY KIND. WE EXPRESSLY DISCLAIM ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED OR STATUTORY, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, DURABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY OR CONDITION THAT YOUR SERVICE PLAN WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, WILL BE AVAILABLE OR PROVIDED ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR THAT ANY DEFECTS OR ERRORS THEREIN WILL BE CORRECTED. WE ATTEMPT TO ENSURE YOUR ACCESS AND USE OF YOUR SERVICE PLAN IS SAFE BUT WE DO NOT REPRESENT OR WARRANT THAT YOUR SERVICE PLAN IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
11. DISCLAIMER OF CERTAIN DAMAGES
UNDER NO CIRCUMSTANCES WILL WE (INCLUDING OUR CONTRACTORS OR LICENSORS) BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES; FOR LOSS OF PROFITS OR ANTICIPATED SAVINGS; OR FOR LOSS OR CORRUPTION OF DATA, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF THOSE DAMAGES.
12. LIMITATION OF LIABILITY AND EXCLUSIVE REMEDIES
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR (INCLUDING OUR CONTRACTORS AND LICENSORS) MAXIMUM AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS AND CAUSES OF ACTION ARISING OUT OF, BASED ON, RESULTING FROM OR IN ANY WAY RELATED TO THIS AGREEMENT OR YOUR SERVICE PLAN WILL BE TO RECOVER THE ACTUAL AMOUNT OF DAMAGES YOU INCUR UP TO THE AMOUNT YOU PAID, IF ANY, TO US FOR THE SERVICE PLAN IN THE SIX (6) MONTHS PRECEDING THE CLAIM; OR, IF YOU HAVEN’T PAID ANYTHING TO US IN THOSE SIX (6) MONTHS, FIVE DOLLARS (CAD$5.00).
13. APPLICATION OF LIMITATIONS OF LIABILITY
Each of the limitations of liability in Sections 11 and 12 apply for all causes of action including (a) breach of contract, (b) breach of warranty, (c) tort, including negligence and misrepresentation, (d) strict liability, or (e) any other cause of action, to the maximum extent the exclusions and limitations are not prohibited by applicable law. Certain laws do not allow limitations on implied warranties, or the exclusion or limitation of certain damages. If these laws apply, some or all of the above disclaimers, exclusions, or limitations, may not apply to you, and you may have additional rights to those contained herein.
You agree to indemnify us (including our directors, officers, employees, agents, suppliers and contractors) harmless from and against any and all costs, liabilities, losses and expenses (including, but not limited to, reasonable legal fees and expenses) resulting from any claim, suit, action, or proceeding brought against any of us by third parties arising from your use of your Service Plan.
Governing Law. This agreement is governed by the laws of the Province of Alberta and applicable laws of Canada. Severability. If a court determines that part of this agreement is invalid, the rest of the provisions are still applicable. If any provision is deemed unenforceable, where possible, it will be modified to the extent necessary to make it enforceable. Assignment. You may not assign, transfer or sub-license this agreement or your Service Plan. We may assign this agreement at any time. Performance of Obligations. We may perform our obligations through the use of our affiliates, subcontractors, suppliers or agents but we will remain liable to you. No Waivers. If we fail to act with respect to a breach by you or others, we are not waiving our rights to act with respect to subsequent or similar breaches. A waiver will only be binding on us if it is in a written document signed by us. Entire Agreement. This agreement (including any incorporated terms) constitutes the entire agreement between us with respect to your Service Plan. Survival. After termination of this agreement, the following provisions will survive: 1, 2, 3, 10, 11, 12, 13, 14 and 15.
Promotional Offers (the “Offer”): To be eligible for the Offer, the customer premise must be within Axia’s Alberta coverage zone available at www.axia.com/coverage and the Service must be activated and installed within 30 days of purchase. To take advantage of the Offer, customer must use the applicable promotional code when ordering the service on Axia.com. Any Offer that has a related term will run for the applicable period (the “Offer Period”) commencing from the date of installation and activation of service (the “Service Date”), until the end of the related term in the Offer. After the Offer Period has ended, billing will automatically commence at the regular rate associated with the speed (Mbps) and length of term (1 or 2 years) which customer subscribed for. Any changes to or cancellation of service during or after the Offer Period will be subject to fees in accordance with Axia’s standard terms and conditions. The Offer cannot be combined with any other offer. Limit one promotional Offer per person and per household. Limited time offer. The Offer may not available to existing Axia customers, at the sole discretion of Axia. Outstanding credits on account related to this or any other Axia Promotions may only be redeemed for Axia services and are non-transferable. Axia reserves the right to terminate and/or modify Promotional Offers at any time without prior notice.
First Month Free Offer: To be eligible, customer residence must be within Axia’s Alberta coverage zone available at www.axia.com/coverage. To take advantage of First Month Free offer, customer must use promotional code when signing up for service. First Month Free offer not available to existing Axia customers. First Month Free offer period runs for one month from the date of installation and activation of service (“Free Service End Date”), after which date billing will automatically commence at the regular rate associated with the speed (Mbps) and length of term (1 or 2 years) which customer subscribed for. To cancel service and avoid any charges, customer must cancel their service by contacting Axia at least five (5) business days before their Free Service End Date; failure to do so will result in automatic billing in accordance with Axia’s standard terms and conditions. Any changes to or cancellation of service after Free Service End Date will be subject to fees in accordance with Axia’s standard terms and conditions. First Month Free offer cannot be combined with any other offer. Limit one First month free offer per person and per household. Limited time offer. Axia reserves the right to terminate and/or modify this offer at any time without prior notice. Outstanding credits on account related to this or any other Axia promotions may only be redeemed for Axia services and are non-transferable.