This Fall, Axia is increasing its speed of service for many residential customers by a factor of ten, for free.
From the beginning, Axia has been dedicated to improving people’s lives at the speed-of-light, by providing unfettered access to the internet for people in small towns across Alberta.
This is a quantum leap forward in our ultimate pursuit of making Alberta the Most Advanced Rural Digital Economy in the World.
Customers do not need to do anything to get upgraded. Axia will be upgrading current 50 and 100 Mbps customers over the course of the Fall and they will be notified via email when the upgrade is complete.
Once your community has been upgraded, our service technicians will be calling customers to arrange a time to install our latest dual-band router for advanced Wi-Fi - so you can take maximum advantage of your upgraded bandwidth.
Axia will be following up with customers directly about timing around upgrades in each community.
No, the 25 Mbps service is not being upgraded automatically. We're confident our 25 Mbps service is the best base offering in rural Alberta and suits the needs of many of our customers.
For those looking to get even more out of their Axia fibre connection, customers can choose to upgrade to 500 Mbps or 1 Gbps service. Simply sign into your My Account and choose which service you would like to upgrade to.
No. Business customers can still enjoy the same great speed-of-light Internet offerings they do today, including the 1 Gbps service which has been available from the start.
The main differences between business and residential services is the customizable packages available to satisfy small, medium, and large business needs, along with a proactive service management agreement for maximum flexibility. Whether at home or at your business, you will have enough. And more.