Axia gives you the fastest, most reliable Internet connection in the land, and your experience is important to us.
We’re Committed To Improving Your Life At The Speed-of-Light
Most importantly, if you ever feel your Internet experience is not everything it should be — lagging, buffering, or spinning wheels — please contact us at 1 844 276 2888, or axia.com/help — we’ll do everything in our power to get you up to speed.
Axia gives you the fastest, most reliable Internet connection in the land. The fastest, most reliable way to access it is with a wired connection.
That’s why we recommend you hardwire the devices that require a full-speed/full-bandwidth connection — things like gaming consoles and Smart TVs.
While hardwiring devices provides the best overall performance, it isn’t always an option if you have multiple PCs and laptops, or for phones, tablets, WiFi webcams and security devices.
A wireless or 'Wi-Fi' connection is more convenient for these devices, and lets you connect virtually anything, virtually anywhere within its range.
To make that even more of a reality for your speed-of-light Internet, we are installing new, state-of-the-art dual-band routers in our FibreTowns.
If you’re upgrading to our 500 Mbps or 1 Gbps service, they will be automatically installed to give you the most out of your new connection.
Once your community has been upgraded, our service technicians will be calling to arrange a time to install our latest dual-band router for advanced Wi-Fi, so you can take maximum advantage of your upgraded bandwidth.
While Wi-Fi coverage can be affected by wireless network congestion, building materials, the placement of the Axia modem within your home, and devices using the same radio frequency as your router.
Our installers will have given you a lot of great recommendations and here are still some more easy things you can do to maximize your connection:
For best performance furthest from your router, connect WiFi devices to the 2.4 GHz band. And for those devices closest to the router, use the 5 GHz band for optimal WiFi connectivity.
Make sure you update your WiFi equipment and software to the most recent versions available.
And bear in mind that all wireless signals have trouble penetrating dense materials like concrete and metal.